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How to Buy from Power-Store
GENERAL Ordering online from power-store.com couldn't be easier. Take your time to browse through our product pages. When you find an item you wish to purchase, simply click on the Add to Cart button. The product you selected will be added to your shopping basket. You can continue to browse through the store and add/remove products from your basket. When you’ve found all the items you require, simply click on CHECK OUT to pay. Your items will then be delivered by express courier.. You may also browse a product by selecting from the product menu on the left-hand side. SECURITY It is our mutual interest to ensure absolute security for our customers and power-store.com. All ordering is conducted on a Secure Server with the latest security features. Upon ordering, your credit card details are kept secret and are inaccessible to all. If you are unhappy about placing orders using a credit card on line, we can also accept payment via cheque or bank transfer (alternatively, you can call us on +44 (0) 1202 697979 to speak to a customer services representative directly). SHIPPING Orders are sent via Citylink who specialise in shipping sensitive electronic equipment, cash and confidential documents throughout the world. We also have accounts with UPS and Pallex for overseas and heavy consignments. All shipments are fully traceable on the internet. INTERNATIONAL ORDERS & SHIPPING Power-store.com currently ships to all member states of the EU, Australia, New Zealand, South Africa, Canada and the USA. If you require shipping to a country outside of these areas, please email us directly at sales@power-store.com. CUSTOMS & DUTY You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When ordering from power-store.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. VAT is charged at the UK rate of 17.5%. STOCK & LEAD TIMES We endeavour to keep sufficient stock of all items at all times. While we aim to dispatch orders within 1-3 days of receipt, please allow up to 28 days for delivery. In the event of extended lead times, we will telephone you directly. COMPLAINTS We take complaints very seriously. If you make a complaint, we will deal with it within 24 Hours. All complaints are reviewed by Senior Management to ensure that we give you the best possible service. If you wish to speak to a customer service representative, please telephone 01202 697979. WARRANTIES & RETURNS In the unlikely event that your product does not work or arrives in a damaged condition, you must telephone 01202 697979 for advice. Most incidents are related to installation problems that can be simply solved in a short telephone call. If we are unable to resolve the issue by telephone, we will issue you with an RMA (Return Materials Authorisation) number. Further instructions will be issued when the RMA is provided. DO NOT RETURN PRODUCT WITHOUT AN RMA NUMBER! In the event of a warranty claim, our engineers will decide whether to repair or replace the product. Please note that we are not responsible for return shipping, labour or other consequential losses of a warranty claim as set out in our standard terms and conditions of businesss. In the event of you wishing to return a product, firstly you must telephone 01202 697979. All returns must be in perfect, unused, resaleable condition with original packaging. Returns may be subject to a 15% administration and re-stocking fee. Please click here for our General Conditions of Sale |
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